Refund and Returns Policy

  • Customers can request a refund if they haven’t damaged the packaging.
  • Customers are required to pay AED30 for courier services exclusively.
  • We strive to dispatch your order by noon on the following business day.
  • However, in case of an emergency or severe weather conditions, there might be delays in the shipment.
  • All IQOS Devices come with a 1-year warranty provided by the manufacturer.