Refund and Returns Policy
- Customers can request a refund if they haven’t damaged the packaging.
- Customers are required to pay AED30 for courier services exclusively.
- We strive to dispatch your order by noon on the following business day.
- However, in case of an emergency or severe weather conditions, there might be delays in the shipment.
- All IQOS Devices come with a 1-year warranty provided by the manufacturer.